FAQ - Frequently Asked Questions

F.A.Q. (Frequently Asked Questions)

Index

- REGISTRATION ON THE SITE

- ORDERS

- RETURNS AND REFUNDS

- SHIPPING

- CONTACTS

REGISTRATION ON THE SITE ***

  • How to create an account

Position yourself with the mouse at the top right of the "my account" line, the menu will open (from your mobile phone click on the gray man at the top right of the screen). Click on "Log in" located at the top right of all pages of the site. Then click on the line "Don't have an account? Register [CLICK HERE]". Then complete the fields and click on the green "SAVE" button, remembering that the fields marked with an asterisk are mandatory. If you wish, you can also subscribe to our Newsletter by flagging the appropriate box that will allow you to receive our advice on treatments. You will receive an email confirming your registration. Remember to read the general conditions of use and sale, the privacy policy and our cookie policies. BACK TO INDEX

  • Is there a minimum purchase amount?

Yes. The minimum purchase amount is € 9.80 excluding VAT.  BACK TO INDEX

  • How do I register as a company?

If you have already created an account, click on "addresses" at the bottom of all pages of the site (in the footer), in the "My account" column.

Fill in all required fields. In the case of a sole proprietorship, it will also be necessary to enter the tax code. BACK TO INDEX

  • Change your account information

Changing your data is super easy! Position yourself with the mouse at the top right of the "my account" line, the menu will open (from your mobile phone click on the gray man at the top right of the screen). Click on "Sign in". Enter your login credentials (email and password). You will be on the "YOUR ACCOUNT" page. Click on "INFORMATION". Here you can change your Name, Surname, email and password. Enter the changes you deem appropriate and confirm by clicking SAVE. Changes will not be made to orders that have already been placed and completed. BACK TO INDEX

  • Can I enter the delivery address different from the invoice address?

Sure. First, create the two addresses. If you have already created an account, click on "addresses" at the bottom of all pages of the site (in the footer), in the "My account" column. Then click on the  line "+Create new address", fill in all the mandatory fields, with name and surname on the intercom. Give this address a name ("ALIAS" field).  Then click on "Save".

Now you need to create the second address, with the methods mentioned above, plus you will need to register as a company

Then, in step  "2. Addresses" click on the line "Billing address is different from the invoice address":

Then select the delivery address and invoice address. :iBACK TO INDEX

  • Recover your password

If you have forgotten your password: Position yourself with the mouse at the top right of the "my account" line, the menu will open (from your mobile phone click on the gray man at the top right of the screen). Click on "Login" located at the top right of all pages of the site, under the Password you will find the words "Forgot your password?".  By clicking on it, a page will open where you will have to enter the email address with which you registered. Enter the email and click on the green "Recover Password" button You will receive in a few minutes (except in exceptional cases) an email (make sure you don't have a full inbox, check your spam and promotions folder) with a link to click (attention: if the link is not clickable you have to copy the link and paste it into your browser). Once clicked (or copied and pasted), An email will be sent by the system with the new password with which you can access your account and change it to your liking. If you still have difficulties, call me at 3297407677, I will take care of resetting your password. 

  • Newsletter subscription

To subscribe to the Newsletter is very simple! Just click on the green button "Subscribe to the newsletter", at the bottom of all pages of the site. Then select the crops or topics of your interest. Then enter your email, tick the line "I'm not a robot" (to avoid spam) and click on the green "Register now" button. We inform you that subscribing to the Newsletter does not imply the automatic creation of an account. BACK TO INDEX

  • Discount Codes

To enter the discount code, once the products have been added to the cart, you will have to open the same, click on  "AT CHECKOUT"  AND YOU WILL FIND THE LINE: "Do you have a discount coupon? [CLICK HERE]" Click on it, the field will open in which to enter the discount code. Then click on the "ADD"  button  and the total of your order will be discounted. BACK TO INDEX

  • How to delete your account

To cancel your account, write to us by filling out the form on the Contact page. BACK TO INDEX

  • How do I redeem my accumulated loyalty points?

Position yourself with the mouse at the top right of the "my account" line, the menu will open (from your mobile phone click on the gray man at the top right of the screen). Click on "Log in" located at the top right of all pages of the site. Enter your login credentials (email and password). You will be on the "YOUR ACCOUNT" page. Click on "MY REWARDS ACCOUNT". Then click on the button "turn my points into a € voucher...". Pick up the code that is entitled to the discount and enter it in the appropriate field during the purchase phase. BACK TO INDEX

ORDERS ***

  • How to find products

If you are looking for a particular item, use the SEARCH tool at the top (center of the page). Enter one or more terms related to what you are looking for (the first results will appear in the search bar even with partially entered words) and confirm by clicking the magnifying glass. A list of products related to the word you typed will appear. Alternatively, you can freely browse the online shop using categories and subcategories. A complete site map can be found on this page  BACK TO INDEX

  • Wishlist

The "Wish List" is your list of favorite products. To take advantage of the "Wish List" you must have an account on our online store. Just click on the "favorites" heart located next to the ADD TO CART button  . Thanks to this step, the wish list will update with the number of products you have saved. To find your lists (there are several lists), click on "My account" at the bottom of the page and then on "My wish list". You will have the option to delete the products added to the list by clicking on the X on the right or add them to your shopping cart. To complete your purchase, by opening your "Wish list",  You can select only some products, or all those entered. You can also email your lists to friends and family. BACK TO INDEX

  • Select the right packaging 

Some items will be available in different variants (packaging, model, etc...).  To select the desired package, you will have to click on the variant above the green "Add to cart"  button and once the quantity has been confirmed, just click on ADD TO CART. 

  • Add an item to your cart

Once you have found the product, enter the desired quantity by clicking on the + and - button (or by directly changing the number in the "Quantity" field). If the product has variants, select the right variant (see above), then click ADD TO CART. At the top right of each page you will find the item CART with the number of items inserted. BACK TO INDEX

  • Is there a purchase limit?

On our website you can buy all the products in the quantity you want. There are no limits on quantity and amount. If the courier is not available (due to excessive weight) contact us by filling out the form on the Contact page, we will change the courier settings.  BACK TO INDEX

  • Does adding products to the cart force me to buy?

No obligation. From the cart you can add or delete as many items as you want. Once you have finished your search and want to proceed with the purchase, just open it and click on "AT CHECKOUT"  (if you are in the summary of the cart). 

  • Deleting products from your cart

To delete a product from the "cart summary", you must click on the trash can icon on the right. You can also change the number of products via the + and - keys. From the shopping cart instead (top right) you can simply click on the X next to the unwanted product and click remove. In the shopping cart, simply click on the X to the right of the product, the total of your order will be updated automatically. 

  • How much are the shipping costs?

To find out the transport costs (which are calculated automatically by the platform, based on the total weight of the cart) simply add the products you intend to buy in the cart. The transport costs for the peninsula and Sicily will be displayed. For Sardinia, transport costs are slightly increased. To find out the transport costs for Sardinia, you need to add your address. BACK TO INDEX

  • Do I need to register to complete an order?

No, you can place an order as a guest.  BACK TO INDEX

  • Can I place an order over the phone?

Yes, you can place an order by contacting the 3297407677 number (whatsapp) from Monday  to Friday, from  7.30 to 12.30 and from 15.00 to 19.00, Saturday from 07.00 to 12.30. You will need to provide delivery data and possibly invoice, email and telephone number. Payment must be made exclusively by bank transfer. BACK TO INDEX

  • Can I add one or more items to an order that has already been paid for?

Yes. By filling out the form in the CONTACT US section , indicating the order reference and the products to be added. We will send you an email with a PayPal payment request for order integration including additional shipping costs.

  • Where should I enter my license data?

The entry of the license data is provided for in step no. 4 of the order (4. Shipping). It is necessary to enter the following data: 1) LICENSE NO. - 2) PAT ISSUING BODY. - 3) DATE OF ISSUE/RENEWAL PAT. - 4) N . IDENTITY CARD - 5) Name and Surname - 6) Tax code. It is also possible to upload a photo of the license (in jpg format, max 2 megabytes). 

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  • Can I buy a product that requires a license even if I don't have one?

Absolutely not!! If you do not have a license, you can only buy products that are FREE TO SELL. BACK TO INDEX

  • Does the courier make the call before delivering ?

No! To be contacted by the courier before delivery, it is necessary to purchase the "Telephone Notice" service.

RETURNS AND REFUNDS

  • How many days can I return and what should I do?

The return request must be made no later than 14 days from the date of receipt of the package. After selecting the order and the product(s) you want to return, you will need to confirm the return, which you can send with a courier of your choice (the costs will be at your expense). Upon receipt of the goods we will make the refund as agreed. BACK TO INDEX

  • When will I receive my refund?

You will receive a refund of the agreed amount within 30 days with the payment method you selected when ordering. In the case of a Bank Transfer, you will be asked for the IBAN. BACK TO INDEX

SHIPMENTS

  • How much does shipping cost?

Shipping costs are calculated based on the weight, size of the products and the country of destination (there may be surcharges for free zones such as Campione d'Italia and Livigno. For the smaller islands such as Lampedusa, Burano, Capri... etc. we use the Poste Italiane courier. To find out how much the shipping costs are, simply add the products to the cart. The shipping costs will appear automatically. BACK TO INDEX

  • Can I request shipping to a different address?

Sure! You can have the package delivered to the place that is most convenient for you (at home, in the office, with a third person, etc.). You will have to register a new address and then select it through the title in the drop-down menu in "step 3 Address". You can store up to 5 different addresses. It is important to give a name to each address, so that you can easily select it via the drop-down menu (e.g. "delivery address"). Attention, if the invoice address is different from the delivery address, you will have to save the two addresses first. Once saved, it will be necessary to uncheck the line "Use the same address for invoicing". Then, as soon as the second drop-down menu (the invoice one) appears, you will need to select the billing address (which for ease of use we will have called "invoice address"). BACK TO INDEX

  • Can I change the shipping address of an order that has already been shipped?

It will not be possible to change the shipping address until the courier has opened the storage of your shipment. At this point it will be possible to give new instructions to the courier (the costs of releasing storage will be borne by the recipient, with payment on delivery). It will be necessary to fill in the Form on the Contact page of our website, indicating the reference of your order number and the new delivery address.  

  • How can I check the status of my order?

You can track your orders from your account in the MY ORDERS section (at the bottom of all pages of the site, under the "My Account" column).

 You will be able to view the following statuses:

PENDING: If your order is pending and you used a credit card, it means that your payment failed. For this reason, the order will be cancelled and you can proceed with a new purchase.

If you have chosen bank transfer, it means that we have not yet received confirmation of your payment (it takes about 3 working days to view it). Once notified, it will go into processing.

PAYMENT ACCEPTED: the order has been successfully completed and taken over by our logistics.

SHIPPED: indicates entrusted to the courier. BACK TO INDEX

  • How and when can I track my parcel?

Packages are generally sent within 2/4 (working) days from receipt of payment and are shipped by GLS - SDA POSTE ITALIANE courier with tracking. Once the shipment has been entrusted to the courier, we will send you 2 emails: the first ORDER SHIPPED, with delivery instructions; the second ORDER IN TRANSIT, with the link to track the package inside. It is not possible to track the shipment if the order is in a status other than: "SHIPPED" (payment accepted, pending, etc...). You can also check the tracking of a shipped order from the route: "My account"> "Order history and details" > "Details" > "FOLLOW THE STATUS OF YOUR ORDER STEP-BY-STEP". In this section you will find the link to track your shipment "Click on the link below to track delivery of your order". BACK TO INDEX

  • Is it possible to have delivery to the floor and/or telephone notice on delivery?

To have the extra service of DELIVERY TO THE FLOOR and/or TELEPHONE WARNING, you will have to purchase the service on this page   BACK TO INDEX

  • What happens if I am not present at the time of delivery?

The courier will make a first pass. If no one is found, it will try the delivery again in the following days. If no one is found at the second step, it will leave a notice. Then you will have to collect the package at the courier's office, or request the release of the shipment (the costs will be borne by the recipient). The courier will have the telephone number entered during the order that can be used in case of need (at the discretion of the driver). BACK TO INDEX

CONTACTS

  • How can I contact you?

For more information we are at your disposal! You can contact us:

  • by mobile : 3297407677 Monday  to Friday, 7 :30 a.m. to 12:30 p.m. and 3:00 p.m. to 7:00 p.m., Saturday 7:00 a.m. to 12:30 p.m.
  • by filling out the form in the Contact Us section . BACK TO INDEX

  • Where can I ask a technical question about fertilizers and plant protection products?

By filling out the form in the CONTACT US section . Choose as the subject heading: ASK THE TECHNICIAN. You can also enter the order reference and an attachment (via drop-down menu). Then check the line "I'm not a robot" (to avoid spam), then click on the green button "SEND >".  BACK TO INDEX

Product added to wishlist