Shipping and returns

The shipping costs are displayed in the shopping cart. Simply add the items to your cart to get a quote for shipping costs.

The shipment of your package

Packages are generally sent within 2/4 (working) days from receipt of payment and are shipped by GLS - BRT - SDA POSTE ITALIANE - ONE EXPRESS courier with tracking.

CHRONO/POSTEDELIVERY SHIPPING: 2/7 WORKING DAYS (starting from collection by the courier)
GLS/BRT DISCOLORATION excluding the minor islands: 1/3 WORKING DAYS (starting from collection by the courier)
ONE EXPRESS: pallets (usually over 80 kg) are only picked up on Tuesdays and Thursdays . Pallets are shipped longer than parcels. It may happen that the ONE EXPRESS courier has a full vehicle on the day of collection. In this case, the shipment will be entrusted to the next collection (Tuesday-Thursday).

Are you often away from home or do you have problems with delivery? Conveniently pick up your shipment at a BRT, GLS, POSTE collection point. Make the GREEN choice, think in an Eco-sustainable way, with less CO2 emissions.

COLLECTION POINT : it is possible to have the shipment delivered to a collection point at the over 200,000 Collection Points managed by the main national and international operators (newsagents, stationery shops, post offices, lockers, tobacconists, shops and service stations).

The courier will make 2 delivery attempts. If the recipient is absent in both steps, he must collect the package at the GLS/BRT office or the post office (depending on the courier chosen) within 10 days. In the event of return to the sender of the package due to non-collection, a refund of the amount paid will be made, net of transport costs, storage costs and return costs to the sender.

Shipping costs include handling and packaging charges and postage. Handling costs are fixed, while transportation costs vary depending on the total weight of the shipment. We recommend that you group your items in one order. It is not possible for us to group two separate orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special care is taken in case of fragile items.

The boxes are suitably large and your items are well protected.

In case of absence, your order will go into storage at the shipper's location.
The prices of each item are always inclusive of VAT. If, in periods subsequent to the date of printing of the catalogues, changes in VAT rates and other indirect taxes occur, the corresponding price changes will be applied more or less. Transport costs, as a flat-rate contribution, are also subject to ordinary VAT.

To find out the amount of shipping costs, simply add the items you intend to purchase to your cart. A quote for shipping costs based on weight will automatically appear (for Sicily, Calabria and Sardinia the amount will be slightly increased)

Anyone who needs the INVOICE IN THE NAME OF THEIR COMPANY

must necessarily request it during the purchase phase, filling in the fields relating to:

- Company Name
-Vat
- Tax Code (MANDATORY FOR SOLE PROPRIETORSHIPS)

For special shipping needs, such as "call before delivery" it is necessary to purchase the telephone notice at the time of purchase.

The following payment methods are available :

ADVANCE BANK TRANSFER to:

SHERENA SRL

BANCA UNICREDIT SPA,

POLICORO BRANCH,

VIA LAZIO, 3 POLICORO (MT)

IBAN : IT 68 F 02008 80401 0001 06179696

BIC SWIFT code: UNCRITM1H16

In case of payment by Advance Bank Transfer, what the Customer has ordered will be kept committed until the transfer is received (credit to the bank). The shipment of what has been ordered will take place only when the amount due is actually credited to the account of sherena srl, which must take place within 7 working days from the date of acceptance of the order. After these deadlines, the order will be considered automatically cancelled.
The reason for the bank transfer must include:

the order number;
the date the order was placed;
name and surname of the order holder

Credit Card

Payment in installments with ONEY 3X - 4 X

Satispay

Applepay

Bancontact

Mark

(with product category limitations and weight up to 40 kg. There is a supplement of a fixed fee + percentage of the total amount. Select BRT, the only courier enabled to cash on delivery)

Orders will be shipped by Express Courier,

In any case, the final shipping costs will be communicated to you in the order confirmation email.

Courier delivery times: 1/3 days for parcels from 5 to 30 kg - 4/8 days for pallets or parcels over 90 kg, depending on the location to be reached.

P.S. In accordance with the specifications of the quality mark of the internet portals, Sherena srl does not accept orders placed by minors.

Instructions on the collection of our. Shipments

It is the responsibility of the freight forwarder to transport the goods carefully and to activate the delivery so that they are intact and undamaged.
It is your responsibility, or in any case that of those you delegate to collect the shipment:
ensure that the shipment is in good condition,
Check that the number of packages corresponds to what is reported on our transport document and on the courier's bulletin.

We remind you that any disputes must be noted before affixing the "signature" which, by definition, definitively ends the delivery and frees the shipper from his responsibilities.
Raising reservations about shipping, obviously where they are justified, is a right guaranteed by Article 1698 of the Civil Code, the freight forwarder or whoever on his behalf cannot oppose your exercise of this right.

The delivery of the shipment
Upon delivery of the shipment, the operator will present himself to you in a great hurry to continue to the other deliveries, inviting you to quickly collect and sign the documents; Instead, it is important to take the time necessary to carry out the appropriate checks.
We ask you to always make a note for the reserve:

if the delivery appears intact, we invite you to write on the courier's bulletin:
RECEIVED SUBJECT TO CONTROL
In the event of particular anomalies, we ask you to make a specific note:
ACCEPTED WITH RESERVATION FOR SUSPECTED TAMPERING
ACCEPTED WITH RESERVATION FOR DAMAGED PACKAGE
RECEIVED NO.... hills INSTEAD OF n. ..... , as stated on the transport document

Verification operations and any written objections must reach us within 8 (calendar) days following the date of delivery.

Shipment control
After delivery, open the individual boxes of the products, carefully check that the material contained in them is intact (especially in the case of fragile products) and that the products correspond in quality and quantity to our. DDT/accompanying invoice.
If material is missing and the package has arrived open, tampered with, damaged, we ask you to notify us immediately (NO LATER than 8 calendar days from the date of delivery), indicating exactly the number of packages received.

Here are our references:
Email : info@perfarelalbero.it
Tel: 3297407677 Marco Montefrancesco - 0835 910040 shop

We will take immediate action to verify your report and to open any damage file to the courier.
At your disposal for further clarifications, best regards.